Refund and Returns Policy for Varasonali

At Varasonali, we are committed to providing our customers with high-quality products and a satisfying shopping experience. We understand that there may be instances where you need to return or exchange an item, and we aim to make that process as simple and straightforward as possible. Our Refund and Returns Policy outlines the steps you need to follow in the event of a return or refund request.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

  • Timeframe: Returns and exchanges must be requested within 30 days of receiving your order. After this period, we unfortunately cannot offer a refund or exchange.
  • Condition of Products: Items must be in their original, unused, and unaltered condition. All products should be in the original packaging with all tags, accessories, and manuals intact.
  • Proof of Purchase: A valid proof of purchase (e.g., order confirmation or receipt) is required to process a return or refund.

2. How to Return or Exchange an Item

If you wish to return or exchange an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team by email or phone to initiate the return process. Provide your order number, the item(s) you wish to return, and the reason for your return or exchange.

  2. Return Authorization: Once we receive your request, we will issue a Return Authorization (RA) number. Please include this number on your return package for processing.

  3. Prepare the Return: Securely package the item(s) in their original packaging with all included parts. The item(s) must be shipped back to us at the following address:

    Return Address:
    Varasonali
    263 School Ave, Oakdale, California, 95361

  4. Ship the Item: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive the returned item.

3. Refund Processing

Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original method of payment.

  • Refund Timeframe: Refunds are typically processed within 7-10 business days after we receive the returned item.
  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card issuer to reflect the refund.

4. Non-Refundable Items

Some items are not eligible for returns or refunds, including:

  • Gift cards
  • Downloadable software products
  • Products that have been opened or used (unless defective)
  • Personalized or custom-made items

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide you with a prepaid return shipping label, and once we receive the returned item, we will issue a full refund or send a replacement, depending on your preference.

6. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the same return process. Once your return is processed, you can place a new order for the item you’d like to exchange.

7. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please don’t hesitate to get in touch:

  • Email: info@varasonali.com
  • Phone: (209) 984-5764
  • Website: www.varasonali.com
  • Address: 263 School Ave, Oakdale, California, 95361
  • At Varasonali, we are committed to making your shopping experience as smooth as possible. If you need any assistance, our customer service team is here to help! Thank you for shopping with us.